Frequently Asked Questions

Booking is simple! Search for your desired location and dates, select a property you like, review the details and pricing, then click "Book Now." You'll receive a confirmation email with all the details and your booking reference number. You can also contact the host directly through our messaging system.

Yes! Cancellation policies vary by property. Most properties offer free cancellation up to 24-48 hours before check-in. You can manage your booking from your dashboard under "My Bookings." If you need to modify dates or guest count, contact the host or our support team for assistance.

Standard check-in is from 2:00 PM and check-out is by 11:00 AM. However, times may vary by property. Early check-in or late check-out can often be arranged with the host — just ask before your arrival. Some properties offer flexible timing for an additional fee.

Most properties on EagerSky provide bedding, towels, and basic essentials. This information is always listed in the property details under "What's included." If you have specific needs, message the host before booking to confirm what is provided.

We accept M-Pesa, Visa, Mastercard, and bank transfers. M-Pesa is the most popular and instant method. All payments are processed securely through our platform. You will never be asked to make payments outside of EagerSky.

For short stays, you are charged in full at the time of booking. For monthly rentals, you may be charged a deposit (usually 1 month) upfront, with subsequent payments due monthly. The exact payment schedule is shown during checkout and in your booking confirmation.

Refund eligibility depends on the property's cancellation policy and when you cancel. Free cancellations within the policy window result in a full refund. Late cancellations may incur fees. If a property is misrepresented, contact our support team for assistance with dispute resolution.

No hidden fees! The price you see includes our service fee. Some properties may charge a refundable security deposit, which is clearly stated in the listing. Cleaning fees, if applicable, are always shown before you confirm your booking.

All properties are verified by our team. Photos and descriptions are checked for accuracy. If a property significantly differs from what's listed, you're protected by our Guest Protection Policy. You can report issues within 24 hours of check-in for a potential refund.

Some hosts offer property viewings for long-term rentals. You can message the host directly through the platform to arrange a visit. For short stays, virtual tours and detailed photos are provided to help you make an informed decision.

Amenities vary by property but commonly include Wi-Fi, water, electricity, kitchen facilities, parking, and security. Each listing has a detailed amenities checklist. Filter your search by specific amenities to find exactly what you need.

Pet policies are set by individual property owners. Use the "Pets Allowed" filter when searching to find pet-friendly properties. Always confirm with the host before bringing a pet, as some may have size or breed restrictions.

Click "Sign Up" in the top right corner. You can register with your email, phone number, or Google account. After registration, you'll receive a verification code to confirm your identity. The whole process takes less than 2 minutes.

Go to the login page and click "Forgot Password." Enter your email or phone number, and we'll send you a reset link or code. Follow the instructions to set a new password. If you don't receive the email, check your spam folder or contact support.

Yes! One account supports both roles. You can book properties as a guest and list your own properties as a host. Switch between roles from your dashboard. There's no need to create separate accounts.

Go to Settings > Account > Delete Account. Note that you cannot delete your account if you have active bookings. All active bookings must be completed or cancelled first. Account deletion is permanent and cannot be undone.

Every property owner goes through a strict verification process including national ID verification, phone verification, property inspection, and background checks. Only verified owners can list properties on EagerSky.

Absolutely. We use bank-level SSL encryption and PCI-compliant payment processing. Your financial information is never stored on our servers. All transactions are processed through secure, certified payment gateways.

Your safety is our priority. If you feel unsafe at any point, contact our 24/7 support hotline immediately. You can also use the emergency button in the app. We'll work with you to find a resolution, which may include relocation or a full refund.

We partner with leading insurance providers to offer optional travel insurance during checkout. This covers trip cancellations, emergencies, and property-related issues. We recommend adding insurance for peace of mind, especially for longer stays.